Get started on your customer service career path and develop the key skills required to deliver effective customer service to clients in a variety of industries. Our week Communication and Client Management Diploma program will equip you with the fundamentals to provide excellent customer experiences through high-quality academic training and a paid work co-op.
Once you graduate from our Communication and Client Management program, you will receive a post-secondary Diploma. Communication and client management is the customer service field and prepares you to work in sales, hospitality, and other customer and information services industries. Interested in a robust version of this program? The Communication and Client Management CCM program is designed to provide graduates with the necessary knowledge and skills required to succeed in the Canadian customer service sector.
In addition to academic theory taught in-class 16 weeks , students will also complete a paid work co-op 16 weeks to develop valuable real-world experience and hands-on skills.
Get certified for the customer service field in Canada. Working in customer service gives you a variety of exciting fields to choose from β sales, hospitality, or other customer and information services industries.
Within the program, you will develop a thorough understanding of customer service best practices, effective communication skills, various sales techniques, relationship-building, data analysis and financial management.
