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If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. The study aims to assess the quality of obstetric and newborn care using the WHO quality framework.
This study was conducted in 50 health centers in Addis Ababa city administration from January 25 to December 31, A total of 50 health centers were surveyed using a structured questionnaire and women in the postpartum period were interviewed using a structured questionnaire.
Delivery records of the women were reviewed using a structured checklist. A total of midwives were interviewed using a structured questionnaire. None of the health centers met the quality threshold for emotional support during labour and delivery. Ensuring quality obstetric and newborn care needs effective quality improvement interventions that aim to ensure women had effective communication, emotional support, and dignity during labour and delivery.
Reducing the workload and increasing motivation of birth attendants play a critical role in improving the quality of care. Keywords: Actionable information, Dignity, Effective communication, Effective referral.