If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times. Alternatively, for a quicker response you can chat with Doria our Virtual Assistant by clicking on the message icon below or just simply Email us.
For the latest sailing information you can visit our dedicated live Travel Updates page here. For more than 19 passengers please visit our Group Travel page here. Our Virtual Assistant is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected instantly. The route is now owned by Gotlandsbolaget.
Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on dkinfo dfds. If you have not been able to find the answers on our website, please call us, and speak to a member our team. Please be aware that during busy periods you may experience longer than normal wait times. At DFDS we are always working hard to make sure your experience is the best it can be.
If something has fallen below the standards you expect and we have not been able to resolve the issue to your satisfaction, we have a complaints procedure to help deal with the issue quickly and simply. We aim to respond to your complaint within 28 days. Should you wish to contact us regarding Newhaven - Dieppe , please use the following email: customerservices. For all other routes please email uk.
Contact our fantastic DFDS customer service team with any queries or concerns and they'll be happy to help. We are committed to environmental sustainability, educating ourselves and our customers on its importance. Come explore our environmental initiatives and get involved! Do you have a question for us?
