For Teradata hardware platforms, Teradata will provide remedial maintenance services for six 6 years from its Platform Sales Discontinuation Date 5 years for supported third-party l hardware platforms. Platform Support Discontinuation is the end of support date for a particular Teradata hardware platform. Teradata may, at its discretion, support Teradata hardware for longer periods after its Sales Discontinuation Date. Teradata considers the operating system OS to be a part of the hardware platform.
Therefore, Teradata will install any Teradata certified OS patch or fix including Microsoft or Linux on any hardware platform e. Delivery of patches or fixes more than once quarterly will be subject to Additional Service Rates. Teradata will not install any non-Teradata certified OS patches or fixes on any hardware platform.
If customer wants any non-Teradata certified OS software installed on any platform, they must perform themselves. However, non-Teradata certified OS software and problems resulting from non-Teradata certified OS software are not covered under any maintenance contract. Any associated cases resulting from the non-Teradata certified release will be considered out-of-scope and subject to Additional Service Rates.
Any request for Teradata to analyze and implement recommendations are out of scope and requires a Teradata Information Security consulting engagement, which is subject to Additional Service Rates.
Installation of non-mandatory Teradata certified OS fixes or patches will be performed during business hours 9x5 and follows the then current change control notification practice currently 28 days notification.
