Spa Ettiquete. To make a successful booking through a phone call, please provide us with your important basic details, your name, the time you want to book, Type of service such as deep tissue or Hot stone, etc. This is to prevent any walk-ins from grabbing your appointment if they ever come at the same time as you, we can verify who has an appointment with your given name and contact details in case you have the same name as the other walk-in customer.
We will always try to get those essential details. Phone call history records, or any phrases like " I will be there soon", "I'm on my way now", or "I will call back later" or any phone calls that we did not get the time what date, time and name of customer are not considered bookings and will not guarantee a reservation upon arrival. We do not take phone calls outside our operating hours pm am daily and on Public Holidays.
Calls from private numbers were auto-rejected if your mobile number must stay with this setting, please send us a text message. Please note: Our phone will auto-reject any private or hidden caller numbers.
For safety reasons, the caller cannot choose who they will speak to on our end by hanging up the phone immediately after we pick it up to call again later expecting a different team member to pick up the call ex: called answered by a man receptionist, caller hangs up to call again later expecting a lady receptionist later on next call , that caller will be blocked straight away and could not call us back later.
Like phone calls, the customer wanting to book must provide us with the basic details we need to reserve a booking. All Inquiries must be short and direct to the point. Anyone constantly texting or calling us, repeatedly asking for our prices and services and also availabilities, but never books an appointment will be blocked.
