So primarily, I call people who have tested positive for Covid to provide isolation advice, gather data and contacts, and try to manage the spread of the virus. Within the team, though, there are a lot of different roles.
Often, I am a Workstream Lead that prioritises cases, delegates work, and escalates higher risk cases to the Public Health Nurses or Consultants. Latterly I have been an Outbreak Management Lead and helped manage outbreaks in higher risk areas. This was more of an information gathering and analysis role, something I really enjoyed. In a word, learning. There are so many different aspects to this job, and a deceptively large number of ways to specialise and learn things.
During my first few weeks I threw myself into learning how to use the software and the guidance we were using for cases. Then, as a Workstream Lead, I learned a lot about how to prioritise cases, manage workloads and got a greater insight into the wider role of contact tracing.
I have done a lot of work in outbreak management which was really interesting. Generally, silence and dead air helps if they are being particularly vocal. Failing that, since I am very much on the bottom rung of the Contact Tracing hierarchy, saying very courteously that I will escalate their concerns to my Team Lead works well! I worked for Enable Stirling for the next 7 years while I did a film degree and masters, before ending up here.
Do they come to my time or do I go to theirs? Either way, Henry Cyril Paget. I love cooking which is handy, since I also love eating , and recently my girlfriend Paulina has roped me into the trials and obligations that come with house plants. I try to watch a film every day and meet up with friends in pubs.
