Every airport is a little world of its own. This is a possibility that no traveler likes to think about. But if it ever actually happens, quick help is available at the airport. A list of important phone numbers can also be consulted at every information kiosk. If I need any assistance! Frankfurt Airport provides free-of-charge assistance to passengers with disabilities or limited mobility.
Our trained guides speak various languages, are intimately familiar with the airport, and can help you with your travel documents. On the day of a trip, there is always lots for you to do and think about. It can be easy to misplace or lose something important, like your boarding pass. When that happens, passengers inevitably worry that they might not be allowed to fly. The airlines at Frankfurt Airport can provide you with a replacement boarding pass.
My passport has expired! This can endanger your whole trip. If you are a German citizen, you can be issued replacement papers that are recognized throughout the EU and in some other countries and are valid for the duration of your trip up to a maximum of one month. Go to the police station in Departures Hall A of Terminal 1 or any of the police desks in the transit zones. As a service for families, Frankfurt Airport has installed several play areas for children in the transit zones and an adventure playground in the Food Plaza in Terminal 2.
I need a stroller! Flying with a small child can be challenging for young and old! For your convenience, Frankfurt Airport lends out strollers free of charge. Best of all: instead of taking it all the way back to where you got it, you can simply return it to any airport employee. Terminal 1, Concourse B, Information Counter I need Wi-Fi! Want to check your e-mail or surf the Web?
No problem! Free Wi-Fi is available to everyone at Frankfurt Airport. You can use it as often and as long as you want, any time of the day or night. Things like pocket knives and nail scissors are also classified as dangerous.
