The spread of the new coronavirus infection "COVID" has led to an increase in the number of companies adopting remote working. Digitization of business operations and the shift to online communication call for significant changes in every part of corporate activities.
One such area is human resource development and training. I'mbesideyou Inc. The company kicked off a new collaborative project with AstraZeneca to support enterprise capability uplift. The aims of the project were to create self-learning opportunities and encourage users to review their coaching and teaching skills based on data analytics, which would result in upskilling of the target population, and to provide better training opportunities for the trainees who receive guidance from the users.
In the meantime, our employees started voicing communication-related concerns from various parts of their work processes, such as feeling uneasy about communication approach and struggling with people management since changes that our staff are going through are less visible online.
Their main job is around communicating with customers. As we assign priority on capability uplift under the remote working environment, we felt that communication is the top issue we should be working on. JP, which is a healthcare open innovation network. Many potential partners approach us with a casual show of interest but often without progress. However, Liu-san and Hosoda-san were completely opposite. They were very engaged, asking themselves questions and proposing possible use cases.
They were quick to action - Project was kicked off soon after. I am grateful to i2. JP for connecting us to the right partner. We thought it would be best if we could analyze the communication between MRs and physicians, but this goal is quite difficult to meet. It took a lot of thinking to determine how we can leverage the tool. In the course of the discussion, we learned that Kamiya-san had a considerable passion for education with an abundance of use cases in people development.
