The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made.
We reserve a right to apply special terms and conditions that differ from these without prior notice. When reserving a room your name, address, arrival- and departure time and method of payment are required. The booking is considered confirmed when the full amount is paid for the booking.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. Your suite is at your disposal from pm on the day of arrival. On your departure day the room must be vacated by noon. All rates are displayed and charged in the local currency EUR. Individual bookings with flexible rate — Last free cancellation date is 30 days prior to arrival. No-show-bookings — Aurora Collection Resort is entitled to charge the total amount of your reservation from your credit card.
We follow good manners and hotel rules at the resort. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered.
You are not eligible to claim a refund for payments already made. For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed. Smoking of any tobacco products, including but not limited to cigarettes, electronic cigarettes, pipes or cigars, is strictly prohibited inside the suites. If signs of infringement are detected, we reserve the right to charge a penalty fee of up to EUR , As a guest you are responsible for damage caused on purpose or by accident by you, your guest in the suite or in hotel premises.
