We are here to ensure you enjoy a safe, professional and stress-free experience with us. Our Code of Ethics is designed to protect you.
We recognize that there have been instances of inappropriate conduct in our industry which is why we have implemented many safeguards to protect both customers and service providers. If anything related to your service does not feel right or appropriate, trust your feelings and intuition.
Talk to a friend or neutral third party or talk directly to your service provider if you feel comfortable doing so. Otherwise, talk to the spa manager, supervisor, front desk staff, consult a different service provider, or if you get no satisfactory response, reach out to [email protected] and we will immediately respond and approach the spa and service provider on your behalf.
Your satisfaction and safety at our spa are our top priority. If any inappropriate, abusive, or dangerous conduct takes place, we pledge to be completely transparent with you about all your options. We will immediately work with you to contact the appropriate authorities or will contact them on your behalf, upon permission, to correct the problem. We take any complaint seriously, and pledge to provide our full cooperation to accomplish a fair and reasonable resolution.
All massage tables are equipped with an Attention Button. When pressed, it will immediately alert the front desk that in-room assistance is needed. You can expect the following from your service and your service provider. You have a right to control your experience. Skip to content. My Account. My Dashboard. Customer Bill of Rights. Your Responsibilites If you are late for your service, the spa will try its best to accommodate you but if no times or providers are available your service time may need to be adjusted.
