Read our terms and conditions for private boat hire here. Complaints have to be made during or immediately after completion of the tour. You can reach us at info stromma. Unspecified, prepaid tickets with an open departure time shall be valid where space permits and shall be redeemed for tickets at the relevant ticket offices. This does not apply to special tours. Online purchase must be paid by credit card upon booking. Other purchases must be paid for no later than the time specified in the confirmation.
Should payment not be received by the specified due date in the confirmation, the booking will automatically be cancelled. A failure to make payment on time is considered a de facto cancellation by the guest. In such cases, our standard cancellation policy will apply.
Guests are not permitted to cancel individual components of a package deal. The entire sum will be refunded if the booking is cancelled no later than 24 hours before departure.
If no agreement is reached, they may then approach the Danish Board for Consumer Complaints or a public court of law. This data processing is essential for managing guest reservations, ensuring access to accurate personal information in case of emergencies, and handling any potential claims. Furthermore, with the guest's explicit permission, the data may be utilized to communicate insurance and payment services, travel-related offers, and for conducting market research surveys.
Complaints Complaints have to be made during or immediately after completion of the tour. When does the guest's booking become binding? When should the guest pay? The discount is automatically added when booking online on our website for 10 persons or more Multiple discounts cannot be combined. What happens if the guest does not pay in time? What happens in the event of a dispute? War, natural disasters, strikes, etc.
