We are proud to partner with Route , the leader in package protection and tracking solutions. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. Shipping Processing Time. Orders are processed within hours Monday - Friday. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. Shipping charges for your order will be calculated and displayed at checkout. At checkout you will be able to choose your preferred method from a list of available carriers. Carrier method and availability will be determined by the items you have in your cart and your shipping address.
Delivery estimates are available upon checkout when you choose your carrier method. Although uncommon, delivery delays can occasionally occur. If your order is expected to have a serious delay due to other reasons we will reach out via email to let you know. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number s.
The tracking number s will be active within 24 hours. International Shipping Policy. Customs, tariffs, duties, taxes, or other fees applied to shipment and directly invoiced to the customer by their national port authority is the sole responsibility of the customer. This service has limited tracking capability once a package leaves the USA.
This shipping service may be selected at customer's sole risk. Damaged Orders. If you received your order damaged, please contact info cultureEDIT. We assess damaged orders on a case by case basis and take full responsibility of items damaged due to unsafe or faulty packaging.
