The episode marked the only time in the history of both the UK and the US versions of Kitchen Nightmares that Ramsay was unable to complete the restaurant's transformation due to conflict with the owners. A follow-up episode, "Return to Amy's Baking Company", aired as the season-seven premiere on April 11, About two years prior to the episode's filming, bloggers began writing negative reviews of the restaurant's food and pointing out the owners' behavior.
Amy says the reviews are "lies" and states that they cost the restaurant a "tremendous amount of business".
On the night before Ramsay's arrival, the camera crew witnesses an intense argument between Samy and a customer. It starts when the customer complains to Samy that he and his friend had been waiting for a pizza for over an hour, causing Samy to lash out at him and order the two customers to leave, but not before insisting that the two customers pay for the drinks they have received.
Samy then turns his attention to the customer's friend, while Amy threatens to call the police. Just when it appears that Samy and the customer will come to blows, a cameraman steps in and escorts the customers out of the restaurant. Amy then berates and insults the other customers in the restaurant before storming back into the kitchen.
Upon his arrival, Ramsay is initially impressed with the kitchen's good hygiene and organization, and is impressed by Amy's desserts, though becomes more wary when Amy admits that she closes the restaurant if either of the owners are not there. After the initial discussion, Ramsay prepares to sample the dishes. He has a rather negative response towards the menu items; the fig and pear prosciutto pizza was very sweet and made with undercooked dough; the blue-ribbon burger was not medium rare as requested, with a combination of condiments that Ramsay finds bizarre, and a bun dripping with grease; the red pepper ravioli exhibits a combination of sweet and spicy flavors that Ramsay calls "confusing", and he learns from Samy that it was mass-produced frozen ravioli despite the menu advertising it as "freshly made"; and the salmon burger is overcooked with an unappealing presentation.
